Return and exchange eligibility
Eligible new items may be returned whether they are defective or non-defective, and exchange requests are accepted. For preference or selection changes, merchandise must remain new, unused, and in its original state. Damaged, faulty, incomplete, mis-shipped, or materially misdescribed goods can be reported without requiring the problem item to be pristine.
Starting a request
Make contact within 30 days of delivery. Send the order number, checkout email, and reason to hutchinsonballard3153646@gmail.com; include images or video for a defect, damage, missing component, or wrong product.
Mail return instructions
Wait for approval and the confirmed return destination before posting the item. Each package includes a free prepaid return label for an eligible approved return. If the label was not received or has been lost, contact us for assistance. No restocking fee is charged.
Outcome and timing
An exchange is subject to approval and stock. Once a refund is approved, we process or initiate the amount back to the original payment method within 10 days. The bank or issuer may require more time to display it. Non-excludable legal rights remain available.